Failure to pay the import charges will result in the goods being returned to the UK. Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any tariff duty. This is separate to any tariff which may or may not be chargeable on the goods due to their country of origin. Since 2021 you have not been charged British VAT (at 20%) on any purchases or P&P charges, however, with effect from 1 January 2022, the rules regarding importing from outside the EU changed and import VAT is now payable on any value of goods imported into the EU. At our discretion, incomplete orders may be sent out as partial shipments if we anticipate that an item may take some time coming in to stock.ĮU customers - IMPORTANT: You will be required to pay import VAT (tax) at your local rate to your postal delivery service before any goods are delivered. Incomplete orders will be held until the remaining items come into stock, unless we anticipate a long delay. After 3 months, we will cancel the order or the remainder of the order unless you ask us to keep it on back order for longer. The item will be kept on order for up to three months and supplied to you when it becomes available.
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If your item is delayed for any reason, we will update your order to provide an explanation of the delay, although it is not always possible to say how long the delay will be. In these instances, dispatch is usually 3-7 working days with delivery in 5-10 working days. If your order is a non-stock item, the delivery timescale on that item will show as 3-10 working days on the product details. If your order consists solely of these items, then dispatch is within 1 working day of purchase with the exception of framed and customised items which may take up to 14 days. All items that are in stock will show a delivery timescale of 1-3 working days.
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